FAQ

You Ask. We Answer.

How much free waiting time do you offer?

We offer up to 60 minutes of free waiting time for European flights and 75 minutes for long-haul. After that, waiting is charged per minute.

Do you monitor flight delays?

Yes, we track all incoming flights in real time.

Do you offer assisted check-in for minors?

Yes, we provide full airport assistance for unaccompanied minors by request.

Is your team DBS-checked?

All our chauffeurs undergo enhanced DBS checks and safeguarding briefings.

Can we open a business account?

Yes. Monthly invoicing, no admin fees, and priority booking available.

How do you handle last-minute changes?

We offer flexible terms and real-time communication for all corporate accounts.

Can I request a specific vehicle?

Yes — Audi A8, Mercedes S-Class, V-Class, or E-Class Estate are available by request.

Do you have a wheelchair-accessible option?

Yes. Please notify us in advance so we can allocate the right vehicle.

How do I pay?

We accept card, invoice (for accounts), and bank transfer.

What’s your cancellation policy?

No charge for cancellations made 24h in advance. Full terms available on request.

Still have questions?

PO0034

Licensed Operator

FAQ

You Ask. We Answer.

How much free waiting time do you offer?

We offer up to 60 minutes of free waiting time for European flights and 75 minutes for long-haul. After that, waiting is charged per minute.

Do you monitor flight delays?

Yes, we track all incoming flights in real time.

Do you offer assisted check-in for minors?

Yes, we provide full airport assistance for unaccompanied minors by request.

Is your team DBS-checked?

All our chauffeurs undergo enhanced DBS checks and safeguarding briefings.

Can we open a business account?

Yes. Monthly invoicing, no admin fees, and priority booking available.

How do you handle last-minute changes?

We offer flexible terms and real-time communication for all corporate accounts.

Can I request a specific vehicle?

Yes — Audi A8, Mercedes S-Class, V-Class, or E-Class Estate are available by request.

Do you have a wheelchair-accessible option?

Yes. Please notify us in advance so we can allocate the right vehicle.

How do I pay?

We accept card, invoice (for accounts), and bank transfer.

What’s your cancellation policy?

No charge for cancellations made 24h in advance. Full terms available on request.

Still have questions?

PO0034

Licensed Operator